Questions, answered plainly.
Grouped by what you're actually trying to figure out.
Working together
Do we need a call before we can buy anything?
No — every package is priced and purchasable directly from its service page, Pricing, or Packages. The contact form exists for bespoke or out-of-scope work, not as a required gate before checkout.
Who will actually write our project?
One strategist and one writer, assigned at kickoff, who stay on your project through delivery. A second editor reviews everything before it ships.
Can we work with you if we’re not in Ohio?
Yes — work is delivered entirely remotely to clients anywhere in the US. The Cincinnati office doesn’t limit who we take on.
Do you take on white-label work for agencies?
Yes — confidential, deadline-driven delivery for agencies needing copy overflow for their own clients is a supporting part of Website and Landing Page projects. Mention it on the brief.
Pricing & payment
Is the listed price really the final price?
For the scope listed, yes. Bigger scope gets a written quote for the difference before work starts — never a surprise invoice after.
What payment methods do you take?
Checkout runs through a standard card-payment flow — see Checkout for details.
Do monthly packages require a long-term contract?
No — monthly packages run month to month and are cancellable with 14 days’ notice before the next billing date.
What’s your refund policy?
Full refund if you cancel at least 5 business days before your kickoff call; 50% after kickoff; no refund once the first draft is delivered (your revision rounds apply instead). Audits are refundable until delivered. Full terms on the Refund & Cancellation Policy.
Delivery & revisions
What does "revision round" actually mean?
One full pass where you mark up or list every change you want, and we return a revised draft addressing all of it — not a cap on the number of individual edits within that pass.
What if we’re unhappy after all our revision rounds are used?
Tell us specifically what’s not working. Additional rounds can be added at a fixed per-round rate, quoted before we start — we’d rather fix it than leave you with something you won’t use.
What format do we receive copy in?
A shared Google Doc for most services, a shared spreadsheet for product/ecommerce batches — both formatted for a straightforward handoff to a developer or CMS.
Can you match our existing brand voice?
Yes, by default. If your voice isn’t settled yet, Brand Messaging & Voice Strategy is built to establish it before other projects start.
Our stance on AI
Do you use AI to write?
No draft ships that was generated by AI and passed off as finished work. We use research and editing tools the way most professional writers do today, but every sentence is written and reviewed by a person.
How can we tell the difference?
Ask us. We’re glad to walk through how a specific piece was written and revised — that transparency is the point of publishing a named process in the first place.
Will you rewrite AI-drafted copy we already have?
Yes — that’s a common starting point for Website and Landing Page projects. Send us what exists and we’ll tell you honestly what to keep and what needs a real rewrite.